Privacy Policy

The data controller responsible for your personal data is Siam Gateway Co., Ltd., registered in Koh Samui, Surat Thani, Thailand. For any data-related requests or enquiries, contact us at hello@siamgateway.com.

When you interact with our website, we may collect the following:

• Contact information: name, email address, and phone number — only when you voluntarily provide these (e.g., via WhatsApp or email enquiry).
• Usage data: IP address, browser type, device type, pages visited, and time spent — collected automatically via Google Analytics 4 when you accept analytics cookies.
• Cookie data: identifiers stored in browser cookies — see Section 5 for details.

We do not collect payment card details, national identification numbers, or other sensitive personal data through this website.

We process your personal data for the following purposes:

We do not sell your personal data to third parties. Your data may be shared with:

• Google Analytics 4 — for website analytics when you accept analytics cookies. Google's data processing terms apply. Data may be transferred to servers outside Thailand in accordance with Google's privacy policy.
• WhatsApp / Meta Platforms — when you initiate contact via our WhatsApp links. Their privacy policy governs data within those platforms.
• Service providers — trusted third parties who assist with operating our website, bound by confidentiality obligations and limited to processing data only as instructed by us.

We will not disclose your data to any other third party without your explicit consent, except where required by Thai law.

This website uses the following types of cookies:

• Essential cookies: Required for the website to function (e.g., cookie consent preference). Cannot be disabled.
• Analytics cookies (Google Analytics 4): Collect anonymised data about how visitors use the site (pages viewed, time on site, general location). These are only activated if you accept analytics cookies via our banner.

You can change your cookie preferences at any time by refreshing the page and interacting with our cookie consent banner.

• Enquiry and contact data: Retained for up to 1 year from the date of last contact, then securely deleted or anonymised.
• Analytics data: Governed by Google Analytics 4's default retention period (up to 14 months for user and event data).

Under the Personal Data Protection Act B.E. 2562 (PDPA), you have the following rights:

• Right to access: Request a copy of the personal data we hold about you.
• Right to correction: Request correction of inaccurate or incomplete data.
• Right to deletion: Request erasure of your personal data where there is no legitimate reason for us to retain it.
• Right to withdrawal of consent: Withdraw consent for analytics cookies at any time without affecting prior processing.
• Right to data portability: Request transfer of your data in a machine-readable format where technically feasible.
• Right to object: Object to processing based on legitimate interests where your rights override ours.

To exercise any of these rights, contact us at hello@siamgateway.com. We will respond within 30 days.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. However, no method of transmission over the internet is 100% secure. If you believe your data has been compromised, please contact us immediately at hello@siamgateway.com.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "Last Updated" date at the top of this page will reflect any revisions. Continued use of the website after changes constitutes acceptance of the updated policy.